Privacy Policy | The VA Village
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PRIVACY POLICY

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Last updated: 3 December 2025

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This privacy policy explains how The VA Village, operated by Felix Felicis Ltd, collects, uses, stores, and protects your personal information.

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We are committed to handling your data securely, respectfully and in compliance with the UK GDPR, Data Protection Act 2018, and PECR.

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1. Who we are

The VA Village is operated by:
Felix Felicis Ltd (Company No. 14735943)
Registered office: 76 Church Street, Lancaster, England, LA1 1ET
Email: info@cozandco.com
We are registered with the Information Commissioner’s Office (ICO) as a data controller.

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2. What this policy covers

This policy applies to personal data collected when you:

  • Visit our website at www.thevavillage.com

  • Sign up for any coaching, membership, or download a free resource

  • Communicate with us via email, WhatsApp, forms or other channels

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3. The type of data we collect

We may collect the following types of personal data:

  • Your name, email address and contact information

  • Your business name or goals

  • Technical data (IP address, browser type, device info)

  • Marketing preferences

  • Birthdays (if you choose to provide them – used only to wish you a happy birthday!)

  • Any other information you choose to provide via forms or live sessions

We do not collect sensitive personal data (such as health information or special categories of data).

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4. How we collect your data

We collect your data in the following ways:

  • Directly from you (via forms, checkout, email, or calls)

  • Automatically through website cookies and analytics tools

  • Via third-party platforms that you voluntarily engage with (e.g. signing up to our email list via ConvertKit)

You may also join a WhatsApp group chat voluntarily. We do not add you without your action.

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5. Tools and platforms we use

Your data may be processed or stored via the following tools:

  • ConvertKit – email marketing

  • Wix – website and cookie consent

  • Stripe / GoCardless – payment processing

  • Zoom – video conferencing

  • Zapier – to automate workflows

  • WhatsApp – member community chat

  • Google Analytics / Meta Pixel – performance and marketing analytics

  • Canva, Loom, Trello – for internal use only (we do not store your data within these)

We only share data with trusted processors necessary to deliver our services.

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6. Cookies and tracking

We use cookies to improve your website experience and understand how visitors use our site.

These include:

  • Strictly necessary cookies (e.g. security, login, checkout)

  • Performance cookies (e.g. Google Analytics)

  • Marketing cookies (e.g. Facebook Pixel)

A cookie banner will appear when you visit the site for the first time. You can disable cookies in your browser settings.

 

7. Why we collect your data

We use your data to:

  • Deliver coaching, membership, and digital content

  • Respond to your queries and support requests

  • Send marketing communications (where legally allowed)

  • Improve our website, services and user experience

  • Maintain financial and legal records (e.g. for VAT compliance)

We rely on the following legal bases:

  • Performance of a contract

  • Legitimate interests

  • Consent (e.g. for email marketing)

  • Legal obligations (e.g. tax laws)

 

8. Marketing communications

We may send you marketing emails if:

  • You have opted in, or

  • You have previously bought a service from us and haven’t opted out (soft opt-in)

You can unsubscribe at any time by clicking the link in any email or emailing info@cozandco.com.

We retain your email on a suppression list even after you unsubscribe to ensure you’re not re-added in error.

 

9. Data retention

We keep personal data only as long as needed:

  • Client/member records: up to 6 months after end of service

  • Unsubscribed email addresses: retained to prevent re-subscribing

  • Financial records: kept for 6 years for HMRC compliance

  • Website backups: may store data longer, but not used for marketing

 

10. Your rights

You have the right to:

  • Request a copy of the personal data we hold about you

  • Ask us to correct or delete inaccurate data

  • Object to or restrict our processing of your data

  • Withdraw consent at any time (e.g. for marketing)

  • File a complaint with the ICO

To exercise your rights, email: info@cozandco.com

To contact the ICO:
www.ico.org.uk or call 0303 123 1113

 

11. How we protect your data

We take data protection seriously. Measures include:

  • Password-protected systems

  • SSL encryption on our website

  • Use of secure third-party tools

  • Limiting data access to trained team members only

If you suspect any data misuse or breach, please contact us immediately.

 

12. Third-party links

Our website or content may contain links to third-party websites. We are not responsible for their privacy practices. You should review their privacy policies before using them.

13. Policy updates

This privacy policy may be updated from time to time. We recommend checking this page periodically. Where appropriate, we will notify members of key changes.

 

14. Questions or concerns?

Please contact us at:

Felix Felicis Ltd
Email: info@cozandco.com 
Registered Office: 76 Church Street, Lancaster, LA1 1ET
Company No. 14735943 | VAT Registered

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📝 You may download or print this privacy policy for your own records.

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