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Terms and Conditions of Courses and Memberships Provided by Felix Felicis Ltd

 

Felix Felicis Ltd
Company Number: 14735943
Registered Office: 76 Church Street, Lancaster, England, LA1 1ET
Trading as: The VA Village
Email: info@cozandco.com
Website: www.thevavillage.com
Effective Date: 3 December 2025

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These Terms and Conditions apply to all services provided by Felix Felicis Ltd, trading as The VA Village, including but not limited to memberships, courses, 1:1 coaching, Power Hours, and digital products. By purchasing or accessing any of our services, you agree to be bound by these Terms.

 

This is a business-to-business (B2B) agreement and applies only to clients acting in the course of their business or professional capacity.

 

 

1. SERVICES

We provide training, mentoring, and coaching services to Virtual Assistants, Online Business Managers, and other service providers. Our services include but are not limited to:

  • The VA Village membership

  • Courses and masterclasses (live and recorded)

  • 1:1 coaching and Power Hour sessions

  • Group calls and access to WhatsApp-based private chat groups

  • Digital resources, templates, and business tools

Details of each service are outlined on our website or provided at the time of booking.

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2. THE VA VILLAGE MEMBERSHIP

The VA Village is a subscription-based membership for Virtual Assistants and similar professionals seeking visibility, community, and business growth support. Features typically include:

  • Monthly group coaching sessions

  • Live Q&A sessions

  • Co-working calls

  • Pre-recorded and live training content

  • A private WhatsApp chat group for informal support and conversation

  • Periodic discounts, guest speakers, or bonus offers

We reserve the right to modify the format, frequency, or delivery of features, as long as the core purpose and value of the membership remain consistent.

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3. PRIVATE CHAT COMMUNITY

Membership includes access to a private WhatsApp chat community. By joining, you agree to:

  • Respect the privacy, time, and space of other members

  • Keep conversations professional, supportive, and aligned with the group's purpose

  • Not share messages or screenshots externally

This chat is not a coaching platform. While contributions from Kayleigh and the team may occur, support is primarily delivered through live calls and structured sessions.

We are not responsible for outages, access issues, or policy changes made by WhatsApp.

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4. LIVE SESSIONS AND RECORDINGS

Live group sessions and trainings are usually hosted on Zoom. Replays are typically made available to active members.

By attending live sessions, you consent to being recorded and understand your voice, image, or shared contributions may appear in future replay materials available to other members.

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5. 1:1 COACHING AND POWER HOURS

These services are available separately and are not included in the membership unless specifically stated.

Cancellation Policy:

  • Appointments must be cancelled or rescheduled with at least 24 hours’ notice

  • Cancellations with less than 24 hours’ notice are non-refund

 

6. PAYMENT TERMS

a) Memberships

  • Billed monthly or annually via Stripe, GoCardless, or other provider

  • Payment is taken automatically on the agreed date

  • Prices are fixed at the time of subscription but may increase for new subscribers in the future

You may cancel your membership by giving at least one full calendar month’s notice in writing to info@cozandco.com. You must cancel your own payment subscription to avoid further charges. Refunds are not issued for late cancellations or unused access.

b) Courses, Programmes, and Digital Products

  • Full payment is required at purchase unless a payment plan is explicitly offered

  • Where a payment plan is accepted, you commit to completing all instalments regardless of attendance or usage

  • Failure to pay may result in suspension of access and recovery proceedings

All payments are final and non-refundable unless agreed otherwise in writing.

 

7. MATERIAL CHANGES TO SERVICES

We may from time to time update or adjust the structure, delivery method, schedule, or content of our services, including The VA Village membership.

Where material changes are made that significantly alter the service, we will provide at least 14 days’ notice via email or the platform used for communication. You may cancel your membership in line with our cancellation policy if you no longer wish to continue.

Minor or beneficial updates (such as adding new resources or changing the call platform) may be made without notice.

 

8. INTELLECTUAL PROPERTY

All content provided remains the property of Felix Felicis Ltd and/or Kayleigh Johnstone. This includes but is not limited to:

  • Training videos

  • Workbooks and templates

  • Coaching frameworks

  • Masterclass slides and audio recordings

You are granted a personal, non-transferable licence to use these materials in your own business. You must not copy, distribute, republish, or resell any materials without express written permission.

Any breach of this condition may result in immediate termination of access and legal action.

 

9. BEHAVIOUR AND CONDUCT

You are expected to behave respectfully and professionally in all spaces hosted by Felix Felicis Ltd. This includes live calls, the WhatsApp group, and private sessions.

We reserve the right to remove any member from any service without refund in the event of:

  • Harassment or abuse

  • Sharing confidential or copyrighted content

  • Behaviour that disrupts the community or violates these Terms

 

10. CONFIDENTIALITY

You may be exposed to sensitive business or personal information during live sessions, coaching, or within chat communities. You agree not to:

  • Share, reproduce, or misuse this information

  • Disclose it to third parties during or after your membership

  • Use it for your own commercial gain

We uphold confidentiality and expect you to do the same. Any breach will be taken seriously and may result in termination of services.

 

11. DATA PROTECTION

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Your personal data will be processed for service delivery and communication only, in accordance with our Privacy Policy, which can be accessed at:
www.thevavillage.com/privacy-policy

 

12. LIMITATION OF LIABILITY

All services are provided for general educational and business development purposes. No guarantee is made as to specific outcomes, revenue growth, or client acquisition.

To the fullest extent permitted by law, we disclaim all liability for:

  • Loss of income or business

  • Indirect or consequential damages

  • Platform outages or third-party tool failures

Our liability, if any, shall be limited to the total fees paid by you for the service in question.

 

13. TECHNICAL ISSUES

We are not responsible for technical issues beyond our control, including but not limited to:

  • Your internet connection

  • Device incompatibility

  • Third-party platform interruptions (Zoom, WhatsApp, etc.)

We will make reasonable efforts to reschedule live sessions if cancelled due to our own technical issues.

 

14. TERMINATION BY US

We reserve the right to terminate your access to any service if you breach these Terms, misuse content, or behave inappropriately. No refunds will be issued in such cases.

We may also cancel or withdraw services for operational reasons, in which case a pro-rata refund will be offered for any unused portion.

 

15. COMPLAINTS

We welcome constructive feedback. Please direct complaints to:

info@cozandco.com

We aim to acknowledge all complaints within 5 business days and respond fully within 14 business days.

 

16. GOVERNING LAW

These Terms are governed by the laws of England and Wales. Any dispute arising from them shall be subject to the exclusive jurisdiction of the English courts.

 

17. COMPANY INFORMATION

Felix Felicis Ltd
Company Number: 14735943
Registered Office: 76 Church Street, Lancaster, England, LA1 1ET
Trading as: The VA Village
Email: info@cozandco.com
Website: www.thevavillage.com

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